Update - We are continuing to monitor for any further issues.
Feb 13, 2025 - 08:33 CST
Monitoring - A fix has been implemented, and we are monitoring results. If you had this issue occur to you, then please delete all browser cache and cookies. If the issue occurs again, please submit a ticket to the Technology Service Desk.
Feb 13, 2025 - 08:33 CST
Investigating - We are currently investigating instances of degraded performance related to Phoenix. Specifically, we are examining the occurrences of loading spinner freezes. It has been noted that refreshing or closing the page results in user logouts and the loss of certain information. We will provide further details as we continue troubleshooting with users and the vendor. Please submit tickets to the Technology Service Desk if you are experiencing this issue.
Feb 11, 2025 - 14:40 CST
Monitoring - We have confirmed the new version (v133) of Google Chrome resolves the error with the Infor Lawson Requisition Center. We are anticipating this version of Chrome will be deployed by the end of the week.
Feb 04, 2025 - 14:45 CST
Update - We are currently experiencing an issue with the Infor Lawson Requisition Center Search Catalog and Express Order functionalities. A temporary work around will be communicated via district email to those who use these products. A permanent fix will become available by mid-February.

Please contact Technology Help Desk if you have any questions.

Jan 30, 2025 - 15:17 CST
Update - Good morning,

SSD and other INFOR customers are still waiting for a patch from INFOR to fix the Requisition Center (RQC) issues we’ve been experiencing. Currently, the Search Catalog and Express Order features in the Infor Lawson Requisition Center aren't working due to recent updates to Microsoft Edge and Google Chrome.

We’ve reported this to INFOR Support and are working on a solution. On Monday morning, we had a key call with Infor's Customer Success Manager and Support Operations Manager. They promised us that their QA team is carefully checking the patch before releasing it to all customers.

This is a critical issue for us, and we should get updates from INFOR today. Once we get the notification, we'll apply the patch to fix the RQC issues.

Thank you for your patience.

Jan 29, 2025 - 08:44 CST
Identified - We are currently experiencing an issue with the Infor Lawson Requisition Center Search Catalog and Express Order functionalities. These features are currently unavailable when processing requisitions. This disruption is believed to be related to recent updates to Microsoft Edge (132.0.2957.115) and Google Chrome (132.0.6834.84).

We have escalated this issue to Infor Support to work on a resolution. An estimated resolution time is Friday, January 24, 2025.

Jan 21, 2025 - 08:11 CST

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Network Operational
90 days ago
100.0 % uptime
Today
Telecommunications Operational
90 days ago
99.43 % uptime
Today
Service Desk Operational
90 days ago
99.35 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Technology Services will be conducting a datacenter maintenance window Saturday, March 15th, 2025 from 7am to 7pm. During this time, hosted SSD services will have intermittent access while we apply patches and updates to our network and server infrastructure.
Posted on Feb 03, 2025 - 13:23 CST
Past Incidents
Feb 16, 2025

No incidents reported today.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

Unresolved incident: Phoenix Intermittent Saving Issue.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 18:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 17:30 CST
Scheduled - The Technology Services department is planning to perform network maintenance on Wednesday, February 5th, 2025 beginning at 5:30pm CST. During this time, network access for phones and internet services may become unavailable. The maintenance window is expected to last approximately 60 minutes and should be completed NLT 6:30pm CST.

Updates on the progress of this maintenance will be posted on our Status Page at https://status.ssdmo.org. If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at https://ssdmo.atlassian.net/servicedesk/customer/portals, via email at technologyservices@ssdmo.org, or by calling 314.989.8686.

Thank you for your patience while we continue to bring more resiliency to our systems.

Technology Services

Feb 3, 09:22 CST
Feb 4, 2025

Unresolved incident: Infor Lawson Requisition Center Search Catalog & Express Order Disruption.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.