Get webhook notifications whenever Special School District of St. Louis County creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 2025 - 10:50 CDT
Identified - We are currently experiencing an active issue affecting Canned Responses REST API calls to Atlassian. As a result, Canned Responses are not available at this time. This impacts all service desk agents who rely on Canned Responses for their workflow.
Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.
Network
Operational
90 days ago
99.87
% uptime
Today
Telecommunications
Operational
90 days ago
99.83
% uptime
Today
Service Desk
Degraded Performance
90 days ago
100.0
% uptime
Today
Microsoft (Office) 365
Operational
Outlook (Email)
Operational
SharePoint (SSDLife)
Operational
Teams
Operational
Special Education Information Management Systems (SEIMS)
Operational
Phoenix and ESI will be temporarily unavailable as of 4:00 PM on Tuesday, July 29, 2025, for scheduled maintenance. The applications will be available for use later that night. This update to the Phoenix application includes the following new improvement: Seclusion and Restraint is moving from Eforms to Phoenix.
All users must clear their browser cache after this release, use the steps in the link below to clear cache from the browser then restart the computer after the cache has been cleared, https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/74514653.
The existing Seclusion and Restraint Eform will be removed starting July 29, 2025.
A new Phoenix event titled “Seclusion and Restraint – Internal Use Only” will be available for certified staff to provide necessary details.
This new event can only be locked by Administrators.
Once locked, the event will automatically generate a new entry for Student Records to review, lock, and send a copy to the EDMs.
After 72 hours, the original (internal use only) event will be automatically deleted.
Completed -
The scheduled maintenance has been completed.
Jul 17, 18:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:30 CDT
Scheduled -
The Technology Services department is planning to perform network maintenance on Thursday, July 17th, 2025, beginning at 5:30pm CST. During this time, network access for phones and internet services may become unavailable. The maintenance window is expected to last approximately 60 minutes and should be completed NLT 6:30pm CST.
Resolved -
Spectrum was able to resolve this incident on Friday afternoon. We apologize for the inconvenience.
Jul 14, 07:14 CDT
Identified -
We have identified an issue with Spectrum's internet services that is preventing access to some services hosted internally at SSD such as VPN, Phoenix and ESI. Unfortunately, this is an issue Spectrum will need to address. In the meantime, access to these services may be intermittent. We apologize for the inconvenience and will update as more information becomes available.
Jul 11, 09:02 CDT
Resolved -
Microsoft was able to resolve the issue. We apologize for the inconvenience.
Jul 11, 08:59 CDT
Update -
Microsoft has implemented a fix to resolve the issue preventing some users from accessing Microsoft Outlook on the web. Some users may have regained access, other users may still not have access. Microsoft anticipates all users regaining access in the next few hours. We apologize for the inconvenience and will update as more information becomes available.
Jul 10, 11:46 CDT
Identified -
Microsoft has reported an incident that is preventing some users from accessing Microsoft Outlook on the web. Microsoft is currently applying fixes to resolve the issue. We apologize for the inconvenience and will update as more information becomes available.
Jul 10, 09:30 CDT
Resolved -
Access to PrinterLogic has been restored.
Jul 10, 09:23 CDT
Investigating -
There is an issue with the renewal of our PrinterLogic license that is preventing users inside SSD buildings from accessing the application to add printers. We are working to have this resolved, and will update once more information becomes available.
Jul 2, 13:56 CDT