Canned Responses Unavailable
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 2025 - 10:50 CDT
Identified - We are currently experiencing an active issue affecting Canned Responses REST API calls to Atlassian. As a result, Canned Responses are not available at this time. This impacts all service desk agents who rely on Canned Responses for their workflow.

We are actively monitoring the situation. For real-time updates and status information, please visit: https://appfire-apps.statuspage.io/

Thank you for your patience as we work toward a resolution.
Jul 18, 2025 - 10:35 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
99.87 % uptime
Today
Telecommunications Operational
90 days ago
99.83 % uptime
Today
Service Desk Degraded Performance
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Phoenix and ESI scheduled maintenance on Tuesday, July 29 Jul 29, 2025 16:00-22:00 CDT

Phoenix and ESI will be temporarily unavailable as of 4:00 PM on Tuesday, July 29, 2025, for scheduled maintenance. The applications will be available for use later that night. This update to the Phoenix application includes the following new improvement: Seclusion and Restraint is moving from Eforms to Phoenix.

All users must clear their browser cache after this release, use the steps in the link below to clear cache from the browser then restart the computer after the cache has been cleared, https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/74514653.

The existing Seclusion and Restraint Eform will be removed starting July 29, 2025.

A new Phoenix event titled “Seclusion and Restraint – Internal Use Only” will be available for certified staff to provide necessary details.

This new event can only be locked by Administrators.

Once locked, the event will automatically generate a new entry for Student Records to review, lock, and send a copy to the EDMs.

After 72 hours, the original (internal use only) event will be automatically deleted.

If you need help with this, please submit a ticket to Technology Services, https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/44

Please review the release notes, Phoenix Release Notes - Denim - https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/2409923258
Posted on Jul 15, 2025 - 16:16 CDT
Jul 18, 2025

Unresolved incident: Canned Responses Unavailable.

Jul 17, 2025
Planned Network Outage
Completed - The scheduled maintenance has been completed.
Jul 17, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:30 CDT
Scheduled - The Technology Services department is planning to perform network maintenance on Thursday, July 17th, 2025, beginning at 5:30pm CST. During this time, network access for phones and internet services may become unavailable. The maintenance window is expected to last approximately 60 minutes and should be completed NLT 6:30pm CST.

Updates on the progress of this maintenance will be posted on our Status Page at https://status.ssdmo.org. If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at https://ssdmo.atlassian.net/servicedesk/customer/portals, via email at technologyservices@ssdmo.org, or by calling 314.989.8686.

Thank you for your time,
Technology Services
Jul 14, 11:59 CDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Spectrum Service Issue Preventing Access to SSD Services
Resolved - Spectrum was able to resolve this incident on Friday afternoon. We apologize for the inconvenience.
Jul 14, 07:14 CDT
Identified - We have identified an issue with Spectrum's internet services that is preventing access to some services hosted internally at SSD such as VPN, Phoenix and ESI. Unfortunately, this is an issue Spectrum will need to address. In the meantime, access to these services may be intermittent. We apologize for the inconvenience and will update as more information becomes available.
Jul 11, 09:02 CDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Issue with accessing Microsoft Outlook
Resolved - Microsoft was able to resolve the issue. We apologize for the inconvenience.
Jul 11, 08:59 CDT
Update - Microsoft has implemented a fix to resolve the issue preventing some users from accessing Microsoft Outlook on the web. Some users may have regained access, other users may still not have access. Microsoft anticipates all users regaining access in the next few hours. We apologize for the inconvenience and will update as more information becomes available.
Jul 10, 11:46 CDT
Identified - Microsoft has reported an incident that is preventing some users from accessing Microsoft Outlook on the web. Microsoft is currently applying fixes to resolve the issue. We apologize for the inconvenience and will update as more information becomes available.
Jul 10, 09:30 CDT
Jul 10, 2025
PrinterLogic Unavailable in SSD Buildings
Resolved - Access to PrinterLogic has been restored.
Jul 10, 09:23 CDT
Investigating - There is an issue with the renewal of our PrinterLogic license that is preventing users inside SSD buildings from accessing the application to add printers. We are working to have this resolved, and will update once more information becomes available.
Jul 2, 13:56 CDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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