Update - We are still investigating an issue with access to some internally-hosted services such as Phoenix, ESI and BeyondTrust. Access to these services may be intermittent for users.
Mar 25, 2025 - 14:55 CDT
Identified - There is an issue that has been identified that may affect some users ability to use Phoenix. We apologize for the inconvenience and will update this page when we have more information.
Mar 24, 2025 - 15:24 CDT
Monitoring - We had to restore the FinReporting application from a backup taken Monday night. Some processes that took place between Monday night and Tuesday morning when the system went down will need to be re-entered into the system.

From Payroll: This includes any e-forms whether they are for Payroll, HR or Accounting. We will give you time this morning to approve timesheets and attendance corrections.  Some employees may need to recreate timesheets or attendance corrections.  We will process anything we receive by 12:00pm today on the March 31, 2025 payroll.

Mar 19, 2025 - 07:34 CDT
Investigating - We are currently investigating an issue that is affecting Finreporting. We'll provide more information when we are able to do so.
Mar 18, 2025 - 11:06 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Network Operational
90 days ago
99.94 % uptime
Today
Telecommunications Operational
90 days ago
99.61 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Partial Outage
Phoenix (Special Education Application) Partial Outage
ESI Partial Outage
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 27, 2025

No incidents reported today.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Unresolved incident: Phoenix is down for some users.

Mar 24, 2025
Resolved - The issue with users being unable to log into Phoenix and ESI has been resolved. Users may log in again. We apologize for any inconvenience.
Mar 24, 11:00 CDT
Update - We are continuing to investigate this issue. We will provide more information when we have it available.
Mar 24, 09:04 CDT
Investigating - There's currently an issue affecting users' ability to log into Phoenix and ESI that is being investigated. We will provide more information when we have it available.
Mar 23, 15:17 CDT
Mar 23, 2025
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Unresolved incident: Finreporting Outage.

Mar 18, 2025
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025
Completed - The scheduled maintenance has been completed.
Mar 15, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:00 CDT
Scheduled - Technology Services will be conducting a datacenter maintenance window Saturday, March 15th, 2025 from 7am to 7pm. During this time, hosted SSD services will have intermittent access while we apply patches and updates to our network and server infrastructure.
Feb 3, 13:23 CST
Mar 14, 2025

No incidents reported.

Mar 13, 2025
Resolved - This incident has been resolved. Thank you for your patience.
Mar 13, 10:22 CDT
Monitoring - A fix has been implemented and we're currently monitoring the results.
Mar 11, 08:30 CDT
Investigating - We are currently investigating an issue that may affect some District services. This may include Infor, Phoenix and other hosted services. Not all staff maybe affected by this issue. We'll update this when we have more information.
Mar 11, 08:00 CDT