Special School District of St. Louis County Status

Temporary Service Restrictions Due to MOREnet Cybersecurity Incident

Update - Our internet service provider (MOREnet) is experiencing a cybersecurity attack. This is impacting network services at SSD, as well as at some of our partner districts. To mitigate the effect, we are temporarily shutting off access to some internal services (Phoenix, ESI, Lawson, VPN) from being accessed outside SSD buildings.
We apologize for the inconvenience and disruption this situation causes.
Mar 03, 2026 - 11:16 CST

Monitoring - Our internet provider, MoreNet, is experiencing a Distributed Denial of Service attack on their network that is targeted at one of their customers. This is affecting traffic on their network which as a trickle down effect is causing our connection to drop periodically. We will continue to monitor the situation and update as needed.
Mar 03, 2026 - 10:20 CST

FinReporting Issues

Update - We are continuing to work on this issue. We have identified the issue and are scheduling out dates to apply a fix to the issue. We apologize for the inconvenience and will update as updates become available.
Mar 02, 2026 - 09:57 CST

Update - The issue with FinReporting has been identified. We are working towards a fix, and have a meeting scheduled for February 27th to determine our next steps.

We will provide updates as soon as we have more information.
Feb 26, 2026 - 08:39 CST

Identified - The issue with FinReporting has been identified through collaboration with Microsoft. We are working towards a fix. We currently do not have an ETA for the fix to be implemented.

We will provide updates as soon as we have more information.
Feb 25, 2026 - 08:27 CST

Update - We are still investigating an issue with FinReporting that causes applications (ex., the mileage application) to operate slowly.

For staff working from SSD sites, we recommend users use the following URL to access FinReporting:
http://finreporting/fininfo26/mainmenu.aspx

If FinReporting is accessed through the Microsoft MyApps Portal, or using a bookmark which includes finreporting.ssdmo.org in the URL, then the application will respond slowly.

We will provide updates as soon as we have more information.
Feb 20, 2026 - 09:34 CST

Update - We are still investigating an issue with FinReporting that causes applications (ex., the mileage application) to operate slowly. We will provide updates as soon as we have more information.
Feb 17, 2026 - 07:55 CST

Investigating - We are currently investigating an issue with FinReporting that causes the application to run slowly. We will provide updates as soon as we have more information.
Feb 13, 2026 - 14:23 CST

Monitoring - The majority of the issues with FinReporting have been resolved. We are still working on one known issue related to one report that is run within FinReporting. We will continue to monitor the situation, and update with more information as needed.
Feb 11, 2026 - 07:32 CST

Update - We are continuing to investigate issues relating to user access to FinReporting. We apologize for the inconvenience and will update as more information becomes available.
Feb 10, 2026 - 08:56 CST

Investigating - We are aware of an issue affecting FinReporting access for users outside the District and are actively investigating. We will provide updates as soon as we have more information.
Feb 09, 2026 - 07:52 CST

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.

Network Degraded Performance

90 days ago

99.96 % uptime

Today

Telecommunications Operational

90 days ago

99.98 % uptime

Today

Service Desk Operational

90 days ago

100.0 % uptime

Today

Microsoft (Office) 365 Operational

Outlook (Email) Operational

SharePoint (SSDLife) Operational

Teams Operational

Special Education Information Management Systems (SEIMS) Degraded Performance

Phoenix (Special Education Application) Degraded Performance

ESI Degraded Performance

Workforce Management (WFM) Operational

Google Operational

Google - Classroom Operational

Google - Drive Operational

Zoom Meetings Operational

Lawson Degraded Performance

SafeSchools Operational

Miscellaneous Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DocuWare Outage - 3/4/2026 - 5:00 PM - 7:00 AM Mar `4`, `2026` `17:00` - Mar `5`, `2026` `07:00` CST

DocuWare will be down for maintenance on 3/4/2026 from 5:00 PM to 3/5/2026 at 7:00 AM.
Posted on Mar 04, 2026 - 12:17 CST

Past Incidents

Mar 4, 2026

FinReporting - Attendance Correction Loading Error

Resolved - This incident has been resolved. Thank you for your patience.
Mar 4, 07:49 CST

Investigating - We are currently investigating an issue that may cause the attendance correction form to load indefinitely or not load at all. We will update this page when we have for more information.
Mar 2, 15:57 CST

Mar 3, 2026

Intermittent Network Issues

Resolved - This incident has been resolved. Thank you for your patience.
Mar 3, 07:49 CST

Investigating - We are currently investigating an issue that is causing intermittent network issues. We will update you with more information when we have it.
Mar 2, 11:17 CST

Mar 2, 2026

Intermittent Network Issues

Resolved - The incident related to intermittent network availability is still happening, but our communication status was created twice. We are correcting this by closing one of these pages down.
Mar 2, 11:39 CST

Investigating - We are currently investigating an issue that is causing intermittent network issues. We will update you with more information when we have it.
Mar 2, 11:17 CST

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

Feb 25, 2026

Docuware Maintenance

Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:30 CST

Scheduled - The Docuware Server will be taken offline for 30 minutes for maintenance starting at 11:30am on 2/25/2026. We apologize for the inconvenience.
Feb 25, 10:53 CST

ESI - Unable to Search Students

Resolved - A fix has been implemented for ESI, and it is functioning again. At this time, users should be able to function normally within the application. We apologize for the inconvenience related to this incident.
Feb 25, 08:42 CST

Investigating - We are currently investigating an issue related to ESI. At this time, users are unable to search for students and are receiving an error. We apologize for the inconvenience and will update as more information becomes available.
Feb 25, 08:25 CST

Feb 24, 2026

No incidents reported.

Feb 23, 2026

FileMaker Service

Completed - The scheduled maintenance has been completed.
Feb 23, 17:28 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:13 CST

Scheduled - We will be taking Filemaker offline while we perform server maintenance. This should be a brief outage.
Feb 23, 17:12 CST

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

Feb 19, 2026

No incidents reported.

Feb 18, 2026

Network Outage

Resolved - This incident has been resolved.
Feb 18, 10:17 CST

Identified - There was a power related issue that is affecting network services. Services are currently being restored at this time.
Feb 18, 09:31 CST

About This Site

Related

Scheduled Maintenance

DocuWare Outage - 3/4/2026 - 5:00 PM - 7:00 AM Mar 4, 2026 17:00 - Mar 5, 2026 07:00 CST

Past Incidents

DocuWare Outage - 3/4/2026 - 5:00 PM - 7:00 AM Mar `4`, `2026` `17:00` - Mar `5`, `2026` `07:00` CST