Investigating - We are currently investigating an issue that is affected address or phone number changes in Lawson Employee Self-Service. We are working with our vendor to identify the root cause and implement a solution.
Jan 15, 2026 - 12:41 CST
Update - We are still investigating the issue with Docuware. Access and operation within the platform is slow. We are reaching out to a third-party for additional support.
Jan 14, 2026 - 12:51 CST
Investigating - We are currently investigating an issue with Docuware. We are planning on rebooting the Docuware server this morning at 10:30am. This may impact staff in Human Resources, Finance and Student Records. We apologize for the inconvenience and will update as more information becomes available.
Jan 14, 2026 - 10:08 CST
Identified - After taking Infor's Patch Package 10.1.1.29 on Friday, 9/6, we identified an issue where subscription requisitions are incorrectly defaulting the Item Type from "Amount Service" to "Special". Please refrain from entering any new Subscription Requisitions until further notice. Infor will be applying a hotfix this evening (9/10) to resolve the issue. We apologize for the inconvenience.
Sep 10, 2025 - 09:32 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Network Operational
90 days ago
99.98 % uptime
Today
Telecommunications Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Degraded Performance
SafeSchools Operational
Miscellaneous Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 3, 2026

No incidents reported today.

Feb 2, 2026
Resolved - This incident has been resolved.
Feb 2, 11:10 CST
Investigating - We are currently investigating an issue affecting the functionality of Phoenix, ESI and Finreporting. We'll update this status when we have more information available.
Feb 2, 10:24 CST
Resolved - The incident affecting the network has been resolved.
Feb 2, 10:23 CST
Investigating - We are actively investigating an issue that is impacting access to network services such as the internet and web applications. We will share updates as we learn more.
Feb 2, 10:02 CST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Resolved - Our Vendor is reporting that this incident has been resolved.
Jan 29, 07:21 CST
Investigating - Atlassian has reported active Jira incidents that are impacting staff that use Jira Service Management environment.

There might be issues accessing service desk projects or delays when viewing and updating issues.

Incoming emails may take longer than normal to create a ticket.

Users can still submit requests through the SSD Help Center, which remains available as an alternative to email.

Thank you for your patience and understanding.

Jan 28, 13:32 CST
Jan 28, 2026
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.