All Systems Operational

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to SSD's Technology Services Help Center.

Network Operational
90 days ago
100.0 % uptime
Today
Telecommunications Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google Apps Classroom Operational
Google Apps Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lawson Planned Outage - System Upgrades Jan 7, 17:00 - Jan 9, 17:00 CST
Update - The Lawson upgrade has been postponed. No changes will be taking place over the weekend. We will update Statuspage when it has been rescheduled.
Jan 7, 14:35 CST
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 14:30 CST
Scheduled - Lawson will be undergoing a mandatory system upgrade beginning Friday, January 7th at 5p.m. The vendor is expecting to be completed by Sunday, January 9th. During this time, Lawson will be unavailable.

Updates on the progress of this upgrade will be posted on our Status Page at https://status.ssdmo.org.

If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at https://jira.ssdmo.org, via email at technologyservices@ssdmo.org, or by calling 314.989.8686.
Jan 7, 07:16 CST
Phoenix and ESI will be temporarily unavailable as of 7:00 PM on January 18, 2022 for scheduled maintenance on the Phoenix application. The applications will be available for use later that same night.

This maintenance focuses on security. Staff will not experience any changes within the Phoenix application after the upgrade has been completed.

Updates on the progress of this maintenance will be posted on Statuspage. For questions, please contact the Technology Service Desk.
Posted on Jan 12, 09:08 CST
Technology Services will be performing server maintenance and updates from 7 a.m. to 7 p.m. on Saturday, February 26, 2022. During this window, SSD technology systems will be unavailable, including WFM, Lawson, Phoenix, ESI, SharePoint, Office 365, and RingCentral.

Updates on the progress of this maintenance will be posted on our Status Page at https://status.ssdmo.org.

If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at https://jira.ssdmo.org, via email at technologyservices@ssdmo.org, or by calling 314.989.8686.
Posted on Jan 4, 10:00 CST
Past Incidents
Jan 16, 2022

No incidents reported today.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - We have discovered the root cause of this issue and have resolved it. Finreporting should have all options available to all users at this time.

Thank you for your patience.

Technology Services
Jan 12, 09:34 CST
Investigating - We are currently investigating an issue that causes menu options to be missing from Finreporting. This incident will be updated when we have more information or have identified the cause of the issue.

Thank you for your patience.

Technology Services
Jan 12, 08:59 CST
Jan 11, 2022

No incidents reported.

Jan 10, 2022
Completed - The maintenance on Document Self-Service that was scheduled for 2pm today has been postponed. We will follow up and reschedule this maintenance for another date.
Jan 10, 13:59 CST
Scheduled - Technology Services will be performing maintenance on Document Self Service beginning at 2pm on Monday, January 10th, 2022. The maintenance is estimated to last until 5:00pm. While the Document Self Service website is unavailable, you will not have access to paystubs or tax documents.

If you have any questions or concerns about this maintenance, please contact Technology Services at https://jira.ssdmo.org/servicedesk/customer/portal/3, via email at technologyservices@ssdmo.org, or by phone at 314-989-8686.
Jan 10, 13:11 CST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.