Phoenix: Degraded Performance in Progress Reports and Reevaluation (RED) Event Locking Issue
Identified - We are currently investigating two issues impacting Phoenix:

-Progress Reports: Users are experiencing extended loading times when opening both pending and completed progress reports.

-Review of Existing Data (RED) / Reevaluation: A validation warning requiring confirmed eligibility is appearing incorrectly.

Our team is actively coordinating with our vendor partner on a resolution. We will provide another update as soon as more information and a release timeline are available.
Oct 08, 2026 - 12:17 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

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Phoenix (Special Education Application) Degraded Performance
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No downtime recorded on this day.
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had a major outage.
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No incidents or maintenance related to this downtime.

Oct 8, 2026

Unresolved incident: Phoenix: Degraded Performance in Progress Reports and Reevaluation (RED) Event Locking Issue.

Oct 7, 2026

"Your connection is not private" error when accessing SSD services
Resolved - The incident with users receiving an error when accessing Phoenix, ESI, FinReporting and other web-based SSD applications should be resolved.

Users may need to clear their cache and restart web browsers before resuming work.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We apologize for the inconvenience this issue caused.
Oct 7, 09:12 CDT
Update - Access to FinReporting, Tyler SIS, Docuware and Document Self-Service has been restored.

Users will need to clear their cache and restart web browsers before accessing the site.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We are still working on restoring Homebound applications.

We apologize for the inconvenience and will update as more information becomes available.
Oct 7, 08:44 CDT
Monitoring - The issue specific to Phoenix and ESI has been resolved.

Users will need to clear their cache and restart web browsers before accessing the site.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We apologize for the inconvenience and will update as more information becomes available.
Oct 7, 08:33 CDT
Investigating - We are currently investigating an issue where users are getting warning stating their connection is not private when accessing Phoenix, ESI, FinReporting and other services. Users in Chrome have the ability to click "Advanced" and can then choose to Proceed to the site. We apologize for the inconvenience and will update as more information becomes available.
Oct 7, 07:56 CDT

Oct 6, 2026

Phoenix and ESI scheduled maintenance on Tuesday, October 6
Completed - The scheduled maintenance has been completed.
Oct 6, 16:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 16:00 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable as of 4:00 PM on Tuesday, October 6, 2026, for scheduled maintenance. The application will be available for use later that night. All users must clear their browser cache after the release, use the steps in the link to clear cache from the browser then restart the computer after the cache has been cleared.

All users must clear their browser cache after the release, use the steps in the link to clear cache from the browser then restart the computer after the cache has been cleared.
https://ssdmo.atlassian.net/wiki/x/3QBxB

If you require assistance, please submit a ticket through the Technology Service Desk.
https://ssdmo.atlassian.net/servicedesk/customer/portal/4
Oct 2, 15:20 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Lawson Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 CDT
Scheduled - Lawson will undergo scheduled maintenance starting at 9pm on 9/29. The maintenance will last for a period of 8 hours. During that time, Lawson will be unavailable. We apologize for any inconvenience.
Sep 28, 12:11 CDT

Sep 29, 2026

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

FinReporting Issue
Resolved - This incident has been resolved. We apologize for the inconvenience.
Sep 25, 21:08 CDT
Monitoring - A fix has been implemented, and FinReporting should be back to normal functionality. We apologize for the inconvenience.
Sep 25, 15:32 CDT
Investigating - We are currently investigating an issue with FinReporting. There are specific functions such as the Employee Info application that are currently not available. We apologize for the inconvenience, and will update as more information becomes available.
Sep 25, 14:39 CDT

Sep 24, 2026

No incidents reported.

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