All Systems Operational

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
100.0 % uptime
Today
Telecommunications Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Phoenix and ESI scheduled maintenance on July 30, 2024 Jul 30, 2024 18:00 - Jul 31, 2024 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 16:30 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable as of 6:00 PM on Tuesday, July 30, 2024, for scheduled maintenance. This update to the Phoenix application includes the following fix(es):

A bug that prevented the NAEP Math Assessment to print properly.

A bug that prevented the auto log of timer now applies when entering progress reports correctly. The timer will reset as it does on from screens.

Applied multiple security updates to ensure unauthorized access to the system is maintained.

Adding event date and type columns to the Disabilities History screen.

Improving the audit log screen by adding the form name to the modify row so users may determine which form was modified.

All users must clear their browser cache after this release, use the steps in the link below to clear cache from the browser then restart the computer after the cache has been cleared.

Please review the release notes, Release Notes - Projects and Innovation - Phoenix: 1.4.11 (Vendor BTS Release) - Jul 30, 2024, https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/2245951809, for more details.
Jul 25, 2024 - 16:25 CDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Planned network outage 7/24/24
Completed - The scheduled maintenance has been completed.
Jul 24, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 17:00 CDT
Update - l
Jul 24, 14:25 CDT
Scheduled - The Technology Infrastructure team will be conducting scheduled maintenance to test internet circuits. During this time, the internet may become unavailable for periods of time. This may affect access to telecommunications and access to WFM and Phoenix from outside the district.

Thank you,

Technology Services
Jul 24, 14:25 CDT
Jul 23, 2024
Infor WFM Emergency Maintenance
Resolved - This incident as been resolved.
Jul 23, 12:30 CDT
Update - [Comment from JSM]William Johnson acknowledged alert: "[Statuspage]identified - Infor WFM Emergency Maintenance"
Jul 23, 11:31 CDT
Identified - We are performing emergency maintenance on Infor WFM to address a critical issue.

Start Time: Tuesday, July 23, 2024 at 11:30 AM CDT
Estimated Restore Time: Tuesday, July 23, 2024 at 12:00 PM CDT

We apologize for any inconvenience this may cause. We will restore service as quickly as possible and provide updates here.
Jul 23, 11:30 CDT
Jul 22, 2024
Worldwide IT Infrastructure Outage
Resolved - This incident has been resolved.
Jul 22, 06:56 CDT
Update - The worldwide IT Infrastructure outage has mostly been resolved. Systems at SSD like Lawson and TylerSIS are functional again. Access to other web sites and systems may continue to be impacted as recovery continues. We apologize for the inconvenience.
Jul 22, 06:55 CDT
Update - [Comment from JSM]William Johnson acknowledged alert: "[Statuspage]identified - Worldwide IT Infrastructure Outage"
Jul 19, 08:14 CDT
Identified - There is a worldwide IT infrastructure outage that is impacting many different web-based services. In particular to SSD, access to Lawson and TylerSIS has been impacted. Access to other systems could fluctuate throughout the day depending on how the recovery from the outage proceeds. We apologize for the inconvenience.
Jul 19, 08:05 CDT
Password Reset Issues Affecting Some Users
Resolved - Issue was resolved.
Jul 22, 06:56 CDT
Investigating - We are currently investigating an issue where some users may change their password and then not gain access to their account again. If you're being affected by this, please contact Service Desk at 314-989-8686.
May 14, 15:26 CDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024
ESI scheduled maintenance on July 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 16:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 15:00 CDT
Update - [Comment from JSM]William Johnson acknowledged alert: "[Statuspage]scheduled - ESI scheduled maintenance on July 18, 2024"
Jul 12, 14:13 CDT
Scheduled - ESI will be temporarily unavailable as of 3:00 PM on Thursday, July 18, 2024, for scheduled maintenance. The application will be available for use later that night. This update to the ESI application includes the following additions:

-Added new functionality for a Service Delivery Model, Service Delivery Model Group, and a new Caseload section. This section encompasses ratings and components that are relevant to providers within the pilot groups.

-A new screen has been developed to enable administrators of the pilot groups to configure provider specialty components. They can set adjustment factors and valence for components associated with each specialty.

-A new screen has been developed to enable administrators of the pilot groups to set thresholds for each service delivery model group based on school category. These thresholds establish the parameters for underutilized, managed, and overloaded caseload ratings assigned to the providers within the pilot groups.

All users must clear their browser cache after this release, use the steps in the link below to clear cache from the browser then restart the computer after the cache has been cleared. https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/74514653.

If you need help with this, please submit a ticket to Technology Services, https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/44.

Please review the release notes, https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/2239693265, for more details.
Jul 12, 14:05 CDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Phoenix and ESI scheduled maintenance on July 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 16:33 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable as of 3:00 PM on Tuesday, July 16, 2024, for scheduled maintenance. The applications will be available for use later that night. This update to the Phoenix application includes the following fix(es):

-A bug that caused Form A responses not to copy into IEP amendments or corrections.

-A bug that led to confusion regarding the use of the "PWN - No Consent Needed - 2" form in IJR.

-A bug that resulted in an issue with duplicating specific statement text and responses from MAP A to PLAAFP for corrections and amendments.

-Introduction of a new feature to expand page headers to accommodate more characters on the print view, thus preventing errors for students with lengthy names.

-Various wording modifications and adjustments on multiple forms to align with DESE requirements.

All users must clear their browser cache after this release, use the steps in the link below to clear cache from the browser then restart the computer after the cache has been cleared. https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/74514653

If you need help with this, please submit a ticket to https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/44.

Please review the release notes, https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/2239660098, for more details.
Jul 11, 14:53 CDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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