DocuWare Server Restart at 10:30
Monitoring - DocuWare was restarted and we are now monitoring this application to ensure that it is working properly.
Apr 21, 2026 - 11:03 CDT
Investigating - We are currently working on an issue affecting DocuWare that will require us to restart the server at 10:30 this morning. Access to DocuWare will be unavailable at that time.
Apr 21, 2026 - 09:46 CDT
WFM "Nothing Here Yet" Error (Mobile Web Browsers)
Investigating - We are currently submitting a support case related to an error users encounter when opening WFM in their phone’s web browser. Users receive a “Nothing Here Yet” error when attempting to access WFM this way.

After receiving this error, users can access the application by selecting the waffle menu in the top-left corner and then choosing WFM.

It is recommended that users install and use the Infor WFM mobile app.

This page will be updated as more information becomes available.
Apr 21, 2026 - 09:58 CDT
HEART is unavailable at this time
Investigating - We are currently working with Skeleton Key to investigate an issue affecting access to HEART. We will update this status when we have more information.
Apr 16, 2026 - 09:43 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
99.92 % uptime
Today
Telecommunications Operational
90 days ago
99.9 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Degraded Performance
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 22, 2026

No incidents reported today.

Apr 21, 2026

Unresolved incidents: WFM "Nothing Here Yet" Error (Mobile Web Browsers), DocuWare Server Restart at 10:30.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

Unresolved incident: HEART is unavailable at this time.

Apr 15, 2026
Intermittent Phone Outages
Resolved - This incident is resolved at this time. Thank you for your patience.
Apr 15, 14:50 CDT
Monitoring - A fix has been put into place to address this issue. We are currently monitoring the status of the phone system and will update this if anything changes.
Apr 15, 09:42 CDT
Investigating - We are currently investigating an issue that is causing intermittent phone outages across the district. We are working with our vendors to help identify this. We'll update StatusPage when we receive more information.
Apr 15, 08:29 CDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Datacenter Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 CDT
Scheduled - Technology Services will be conducting a datacenter maintenance window on Saturday April 11th beginning at 7am and going through 7pm to replace our battery backup appliance. During this time, hosted SSD services will have intermittent access.

Updates on the progress of this maintenance will be posted on our Status Page. If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at SSD Help Center, via email at technologyservices@ssdmo.org, or by calling 314.989.8686
Apr 8, 08:24 CDT
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

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