Phoenix: Degraded Performance in Progress Reports and Reevaluation (RED) Event Locking Issue
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 2026 - 21:43 CDT
Identified - We are currently investigating two issues impacting Phoenix:

-Progress Reports: Users are experiencing extended loading times when opening both pending and completed progress reports.

-Review of Existing Data (RED) / Reevaluation: A validation warning requiring confirmed eligibility is appearing incorrectly.

Our team is actively coordinating with our vendor partner on a resolution. We will provide another update as soon as more information and a release timeline are available.
Oct 08, 2026 - 12:17 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Atlassian Operational
DocuWare Operational
Finalsite Operational
Focus SIS Operational
Google Workspace Operational
Google - Classroom Operational
Google - Drive Operational
Google - Other Operational
Homebound Applications Operational
Hero Operational
Heart Operational
Infor Operational
Lawson Operational
Workforce Management (WFM) Operational
Microsoft 365 Operational
Microsoft - Other Operational
Outlook (Email) Operational
SharePoint Operational
Teams Operational
Miscellaneous Operational
Network Operational
RingCentral Operational
Special Education Software Operational
ESI Operational
Phoenix (Special Education Application) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance Oct 22, 2026 17:00-18:00 CDT

Out network team will be performing network maintenance on Thursday, October 22nd from 5pm - 6pm. During this time, there will be a brief network outage that will have affects on services hosted internally. We expect the impact to be minimal and appreciate your understanding while we complete this important upgrade.

Thank you,

Technology Services
Posted on Oct 20, 2026 - 12:02 CDT

Data Center Maintenance Oct 24, 2026 07:00-19:00 CDT

Good afternoon,

The Technology Services team will be performing data center maintenance on Saturday, October 24th from 7am - 7pm. During this time, there will be a power outage that will have effects on services hosted internally. We expect the impact to be quite substantial during this period and appreciate your understanding while we complete these important changes.

Service outages for this time period will include:
Phoenix
ESI
Heart
Hero
DocuWare
PowerBI Reporting
Employee Self-Service
Some Network Services

Updates on the progress of this maintenance will be posted on our Status Page. If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at SSD Help Center, via email at technologyservices@ssdmo.org, or by calling 314.989.8686
Posted on Oct 20, 2026 - 13:14 CDT

Oct 20, 2026

No incidents reported today.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

Infor WFM Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 CDT
Scheduled - On 10/16 at 11:00 pm, Infor WFM will be unavailable. Please complete any timekeeping or scheduled activities outside of this maintenance period.
Oct 13, 08:19 CDT

Oct 16, 2026

Lawson applications (ESS) and related service unavilable
Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 CDT
Scheduled - Lawson applications will be unavailable on 10/15 from 9:00 pm to 5:00 am.

Complete any critical work prior to this maintenance period.
Oct 13, 08:50 CDT

Oct 15, 2026

Phoenix and ESI scheduled maintenance on Thursday, October 15
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable as of 7:00 PM on Thursday, October 15, 2026, for scheduled maintenance. The application will be available for use later that night. This release includes bug fixes to progress report loading time and reevaluation event.

Refer to the Release notes, https://ssdmo.atlassian.net/wiki/x/AwC_zQ

All users must clear their browser cache after the release, use the steps in the link to clear cache from the browser then restart the computer after the cache has been cleared. https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/74514653

If you require assistance, please submit a ticket through the Technology Service Desk.
https://ssdmo.atlassian.net/servicedesk/customer/portal/4
Oct 13, 16:41 CDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Oct 7, 2026

"Your connection is not private" error when accessing SSD services
Resolved - The incident with users receiving an error when accessing Phoenix, ESI, FinReporting and other web-based SSD applications should be resolved.

Users may need to clear their cache and restart web browsers before resuming work.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We apologize for the inconvenience this issue caused.
Oct 7, 09:12 CDT
Update - Access to FinReporting, Tyler SIS, Docuware and Document Self-Service has been restored.

Users will need to clear their cache and restart web browsers before accessing the site.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We are still working on restoring Homebound applications.

We apologize for the inconvenience and will update as more information becomes available.
Oct 7, 08:44 CDT
Monitoring - The issue specific to Phoenix and ESI has been resolved.

Users will need to clear their cache and restart web browsers before accessing the site.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We apologize for the inconvenience and will update as more information becomes available.
Oct 7, 08:33 CDT
Investigating - We are currently investigating an issue where users are getting warning stating their connection is not private when accessing Phoenix, ESI, FinReporting and other services. Users in Chrome have the ability to click "Advanced" and can then choose to Proceed to the site. We apologize for the inconvenience and will update as more information becomes available.
Oct 7, 07:56 CDT

Oct 6, 2026

Phoenix and ESI scheduled maintenance on Tuesday, October 6
Completed - The scheduled maintenance has been completed.
Oct 6, 16:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 16:00 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable as of 4:00 PM on Tuesday, October 6, 2026, for scheduled maintenance. The application will be available for use later that night. All users must clear their browser cache after the release, use the steps in the link to clear cache from the browser then restart the computer after the cache has been cleared.

All users must clear their browser cache after the release, use the steps in the link to clear cache from the browser then restart the computer after the cache has been cleared.
https://ssdmo.atlassian.net/wiki/x/3QBxB

If you require assistance, please submit a ticket through the Technology Service Desk.
https://ssdmo.atlassian.net/servicedesk/customer/portal/4
Oct 2, 15:20 CDT
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