Investigating - We are currently investigating an issue involving Microsoft 365 services (Outlook, Office, Teams, etc.) that may prevent some users from being able to authenticate and access applications. We are reaching out to Microsoft for additional support. We apologize for any inconvenience.
Sep 19, 2024 - 09:04 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Network Operational
90 days ago
95.35 % uptime
Today
Telecommunications Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Degraded Performance
Outlook (Email) Degraded Performance
SharePoint (SSDLife) Operational
Teams Degraded Performance
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SSD Datacenter Maintenance Window Sep 21, 2024 07:00-16:00 CDT
Technology Services will conducting maintenance for security updates for our datacenter systems. This process will cause intermittent issues with connectivity to applications such as Phoenix, WFM, ESI, and HEART, as well as access to services such as Office 365 and Lawson.
Posted on Aug 26, 2024 - 12:03 CDT
The WFM system will be unavailable as of 5:15 PM on Monday, September 30 for this scheduled upgrade. Work will be completed overnight, with the system being available for use on Tuesday, October 1.

Copy and paste this link in your browser to learn how to prepare for this upgrade:

https://ssdmo.atlassian.net/l/cp/a1RXqFE1

Posted on Sep 12, 2024 - 07:45 CDT
Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024

Unresolved incident: Microsoft 365 Authentication Issue.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Resolved - Technology Services has resolved the incident that affected the SSD Portal and some other services. Thank you for your patience during this time.
Sep 13, 07:56 CDT
Update - We are still working on resolving the privacy warning for some SSD services. At the moment, the SSD Portal is still unavailable. We are working on a resolution to the issue. We apologize for the inconvenience.
Sep 12, 15:21 CDT
Investigating - Technology Services is investigating an issue affecting some services like Portal, ESI, and Document Self Service. You may see a privacy warning when accessing these. As a workaround, try using Google Chrome and click 'Advanced' and then click the link to proceed anyway.

We'll provide updates as more information becomes available

Sep 12, 07:40 CDT
Sep 12, 2024
Resolved - Microsoft resolved the issues pertaining to Microsoft 365. Service has been restored. We apologize for the inconvenience.
Sep 12, 15:19 CDT
Identified - Microsoft is currently investigating an issue that affects some Microsoft 365 issues. You may experience slow response times or not be able to access certain resources e.g. Teams.

We will update this status when receive more information from Microsoft.

Sep 12, 09:19 CDT
Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.