Update - We are continuing to work through this issue with our internet service provider. We have continued to receive sporadic reports of staff being unable to access Phoenix and other SSD services.
Apr 02, 2025 - 12:43 CDT
Monitoring - A fix has been implemented for users having intermittent access to Phoenix. We will continue to monitor and collect feedback from users.
Mar 28, 2025 - 14:33 CDT
Update - We are still working with our internet service provider to resolve these issues. Unfortunately, we do not have an estimated time for resolution. We apologize for the inconvenience.
Mar 28, 2025 - 08:37 CDT
Update - We have identified an issue with users being able to access some internally-hosted SSD services such as Phoenix, ESI and BeyondTrust. Access to these services may be intermittent.
We are working with an internet service provider to resolve these issues. Unfortunately, we do not have an estimated time for resolution. We apologize for the inconvenience.
Mar 27, 2025 - 12:24 CDT
Update - We are still investigating an issue with access to some internally-hosted services such as Phoenix, ESI and BeyondTrust. Access to these services may be intermittent for users.
Mar 25, 2025 - 14:55 CDT
Identified - There is an issue that has been identified that may affect some users ability to use Phoenix. We apologize for the inconvenience and will update this page when we have more information.
Mar 24, 2025 - 15:24 CDT