InforGo App Closes Repeatedly After Update
Monitoring - We are currently monitoring this incident to ensure there are not any more affected users.
Sep 16, 2025 - 13:38 CDT
Investigating - We are currently investigating an issue affecting the InforGo App. After updating the app, some users may experience it closing immediately upon launch. This issue does not affect all users.

Recommended Workaround:
If you are experiencing this issue, please delete the InforGo App and reinstall it from your device’s app store.

Setup Instructions for InforGo App are available here: https://ssdmo.atlassian.net/wiki/x/QoAlhw

We will continue to provide updates as we get information.
Sep 15, 2025 - 08:28 CDT
Lawson Requisition Center - Issue with Subscription Requisitions
Identified - After taking Infor's Patch Package 10.1.1.29 on Friday, 9/6, we identified an issue where subscription requisitions are incorrectly defaulting the Item Type from "Amount Service" to "Special". Please refrain from entering any new Subscription Requisitions until further notice. Infor will be applying a hotfix this evening (9/10) to resolve the issue. We apologize for the inconvenience.
Sep 10, 2025 - 09:32 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
97.99 % uptime
Today
Telecommunications Operational
90 days ago
97.99 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Datacenter Maintenance Window - 27 September 2025 Sep 27, 2025 07:00-19:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 18, 2025 - 11:24 CDT
Scheduled - Technology Services will be conducting a datacenter maintenance window Saturday, September 27th, 2025 from 7am to 7pm. During this time, hosted SSD services will have intermittent access while we apply patches and updates to our network and server infrastructure.
Aug 18, 2025 - 11:22 CDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

Unresolved incident: InforGo App Closes Repeatedly After Update.

Sep 15, 2025
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Phoenix and ESI scheduled maintenance on Thursday, September 11
Completed - The scheduled maintenance has been completed.
Sep 11, 17:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 15:27 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 15:26 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable starting at 4:30 PM on 9/11/2025 due to scheduled maintenance. The applications are expected to be accessible again later that same night.

You will not experience any changes to the user interface as part of this technical upgrade. All users are advised to clear their browser cache following this, release,https://ssdmo.atlassian.net/wiki/x/3QBxB.

If you require assistance, please submit a ticket through the Technology Service Desk, https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/44..
Sep 10, 15:26 CDT
Phoenix: Seclusion and Restraint Event Print Error
Resolved - This incident has been resolved.
Sep 11, 17:08 CDT
Update - A solution has been tested and approved. The solution will be released on Thursday, September 11.
Sep 10, 15:28 CDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 15:26 CDT
Identified - We’ve identified an issue affecting Seclusion and Restraint event PDFs in Phoenix. When attempting to view the printed document, users may encounter the following error:
“Error loading PDF form: PDF header signature not found.”

This affects all events locked Seclusion and Restraint Events as of the start of business on 9/10/25, and will impact future locked events as well. We are actively working with the vendor to resolve this issue and will provide updates as soon as a fix is available.

Thank you for your patience. Updates will be provided as soon as possible.
Sep 10, 10:47 CDT
Sep 10, 2025
WiFi Maintenace Window
Completed - The scheduled maintenance has been completed.
Sep 10, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 09:42 CDT
Scheduled - Planned Downtime: Wednesday, September 10

To support system security and stability, Technology Services will deploy a critical firmware update on Wednesday, September 10, between 5:30 and 8:30 PM.

During this three-hour maintenance window, systems will be temporarily unavailable. This update addresses a known vulnerability, and the work is necessary to maintain the security of our network.

Please plan accordingly. Thank you for your understanding as we complete this update, and we apologize for any inconvenience.
Sep 4, 10:44 CDT
Sep 9, 2025
Phoenix and ESI scheduled maintenance on Tuesday, September 9
Completed - The scheduled maintenance has been completed.
Sep 9, 21:42 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 3, 14:22 CDT
Scheduled - Phoenix and ESI will be temporarily unavailable starting at 7:00 PM on Tuesday, September 9, 2025, due to scheduled maintenance. The applications are expected to be accessible again later that same night.

This upgrade resolves inconsistent search results for goals in the Staff Management screen and fixes an administration error that prevented the removal of progress reporting calendar dates. Release Notes - https://ssdmo.atlassian.net/wiki/x/UICHkg

All users must clear their browser cache after this release, use the steps in the link below to clear cache from the browser then restart the computer after the cache has been cleared. https://ssdmo.atlassian.net/wiki/x/3QBxB
Sep 3, 14:20 CDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025
INFOR Lawson/WFM Maintenance Window
Completed - The scheduled maintenance has been completed.
Sep 7, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 CDT
Scheduled - Please be advised that Lawson and WFM will be unavailable due to scheduled maintenance starting: Friday, September 5 at 9:00 PM through Sunday, September 7 at 9:00 PM.
This outage is necessary to implement critical application and security updates to ensure continued reliability and protection of our systems. We recommend completing your work and logging out of the application prior to the start of the maintenance window. Access will be restored promptly once the updates are complete.
If you have any questions or concerns, please feel free to contact Technology Services at 314-989-8686 or by sending and email to technologyservices@ssdmo.org.
Sep 4, 10:42 CDT
Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025

No incidents reported.

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