Phoenix is down for some users
Update - We are continuing to work through this issue with our internet service provider. We have continued to receive sporadic reports of staff being unable to access Phoenix and other SSD services.
Apr 02, 2025 - 12:43 CDT
Monitoring - A fix has been implemented for users having intermittent access to Phoenix. We will continue to monitor and collect feedback from users.
Mar 28, 2025 - 14:33 CDT
Update - We are still working with our internet service provider to resolve these issues. Unfortunately, we do not have an estimated time for resolution. We apologize for the inconvenience.
Mar 28, 2025 - 08:37 CDT
Update - We have identified an issue with users being able to access some internally-hosted SSD services such as Phoenix, ESI and BeyondTrust. Access to these services may be intermittent.

We are working with an internet service provider to resolve these issues. Unfortunately, we do not have an estimated time for resolution. We apologize for the inconvenience.
Mar 27, 2025 - 12:24 CDT
Update - We are still investigating an issue with access to some internally-hosted services such as Phoenix, ESI and BeyondTrust. Access to these services may be intermittent for users.
Mar 25, 2025 - 14:55 CDT
Identified - There is an issue that has been identified that may affect some users ability to use Phoenix. We apologize for the inconvenience and will update this page when we have more information.
Mar 24, 2025 - 15:24 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
98.61 % uptime
Today
Telecommunications Operational
90 days ago
99.61 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Degraded Performance
Phoenix (Special Education Application) Degraded Performance
ESI Degraded Performance
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Operational
SafeSchools Operational
Miscellaneous Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025
Internet Unavailable at Litzsinger
Resolved - This incident has been resolved. Thank you for your patience during the time of the outage.
Apr 4, 08:15 CDT
Monitoring - A fix has been implemented by our vendor and internet services to Litzsinger should be available. We'll continue to monitor this situation.

Thank you for your continued patience.
Apr 2, 15:06 CDT
Update - We are currently experiencing an issue with the internet at Litzsinger. AT&T is continuing to work on this issue. We've reached out to them to get updates but have not been given a time frame for return to service.

Thank you for your continued patience.
Apr 2, 07:50 CDT
Investigating - Internet services are currently unavailable at Litzsinger. This issue is related to a vendor side issue and we are waiting for information from them. We will update this status when we receive it.
Apr 1, 10:24 CDT
Apr 3, 2025

No incidents reported.

Apr 2, 2025
Finreporting Outage
Resolved - Issue was resolved.
Apr 2, 13:34 CDT
Update - We are continuing to monitor for any further issues.
Apr 2, 13:34 CDT
Monitoring - We had to restore the FinReporting application from a backup taken Monday night. Some processes that took place between Monday night and Tuesday morning when the system went down will need to be re-entered into the system.

From Payroll: This includes any e-forms whether they are for Payroll, HR or Accounting. We will give you time this morning to approve timesheets and attendance corrections.  Some employees may need to recreate timesheets or attendance corrections.  We will process anything we receive by 12:00pm today on the March 31, 2025 payroll.
Mar 19, 07:34 CDT
Investigating - We are currently investigating an issue that is affecting Finreporting. We'll provide more information when we are able to do so.
Mar 18, 11:06 CDT
Apr 1, 2025
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Mar 27, 2025
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Mar 24, 2025
Phoenix and ESI may not authenticate
Resolved - The issue with users being unable to log into Phoenix and ESI has been resolved. Users may log in again. We apologize for any inconvenience.
Mar 24, 11:00 CDT
Update - We are continuing to investigate this issue. We will provide more information when we have it available.
Mar 24, 09:04 CDT
Investigating - There's currently an issue affecting users' ability to log into Phoenix and ESI that is being investigated. We will provide more information when we have it available.
Mar 23, 15:17 CDT
Mar 23, 2025
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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