Lawson Employee Self-Service Issue
Investigating - We are currently investigating an issue that is affected address or phone number changes in Lawson Employee Self-Service. We are working with our vendor to identify the root cause and implement a solution.
Jan 15, 2026 - 12:41 CST
Docuware Issue
Update - We are still investigating the issue with Docuware. Access and operation within the platform is slow. We are reaching out to a third-party for additional support.
Jan 14, 2026 - 12:51 CST
Investigating - We are currently investigating an issue with Docuware. We are planning on rebooting the Docuware server this morning at 10:30am. This may impact staff in Human Resources, Finance and Student Records. We apologize for the inconvenience and will update as more information becomes available.
Jan 14, 2026 - 10:08 CST
Lawson Requisition Center - Issue with Subscription Requisitions
Identified - After taking Infor's Patch Package 10.1.1.29 on Friday, 9/6, we identified an issue where subscription requisitions are incorrectly defaulting the Item Type from "Amount Service" to "Special". Please refrain from entering any new Subscription Requisitions until further notice. Infor will be applying a hotfix this evening (9/10) to resolve the issue. We apologize for the inconvenience.
Sep 10, 2025 - 09:32 CDT

About This Site

Welcome to the Special School District of St. Louis County's status page for technology services provided through the district. Use this page to learn more about upcoming maintenance and any incidents in progress. Click on the SSD logo to connect to the SSD Help Center.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
100.0 % uptime
Today
Telecommunications Operational
90 days ago
100.0 % uptime
Today
Service Desk Operational
90 days ago
100.0 % uptime
Today
Microsoft (Office) 365 Operational
Outlook (Email) Operational
SharePoint (SSDLife) Operational
Teams Operational
Special Education Information Management Systems (SEIMS) Operational
Phoenix (Special Education Application) Operational
ESI Operational
Workforce Management (WFM) Operational
Google Operational
Google - Classroom Operational
Google - Drive Operational
Zoom Meetings Operational
Lawson Degraded Performance
SafeSchools Operational
Miscellaneous Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 23, 2026

No incidents reported today.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

Unresolved incident: Lawson Employee Self-Service Issue.

Jan 14, 2026

Unresolved incident: Docuware Issue.

Jan 13, 2026
Phoenix and ESI scheduled maintenance on Tuesday, January 13
Completed - The scheduled maintenance has been completed.
Jan 13, 16:12 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:30 CST
Scheduled - Phoenix and ESI will be temporarily unavailable as of 3:30 PM on Tuesday, January 13, 2026. The applications will be available for use later that night. This release includes improvements, new features, and bug fixes that enhance the student header, establish contact priorities, improve supervisor search, and provide direct Phoenix links.

All users must clear their browser cache after this release, use the steps to clear cache from the browser then restart the computer after the cache has been cleared.

Release Notes - https://ssdmo.atlassian.net/wiki/x/BIAdnw

Clear Browser Cache - https://ssdmo.atlassian.net/wiki/x/3QBxB
Jan 6, 16:35 CST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Issues connecting to internal resources
Resolved - Access to all internal services has been restored. Users should be able to access Phoenix, Phoenix Reports, ESI, Document Self-Service and VPN again. We apologize for the disruption.
Jan 9, 15:21 CST
Monitoring - A fix has been implemented to address the issue. We are currently monitoring it to make sure that all services are available for all users.
Jan 9, 15:08 CST
Investigating - We are currently investigating an issue that may cause some users to not have access to internal resources. This could include Phoenix and Finreporting.

We will update you when we have more information.
Jan 9, 14:06 CST
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