Technology Services will be conducting a datacenter maintenance window on Saturday, September 29th beginning at 7am and going through 7pm to perform security updates and system maintenance. During this time, hosted SSD services will have intermittent access.
Service outages for this time period will include: Phoenix ESI Heart Hero DocuWare PowerBI Reporting Employee Self-Service Some Network Services
Updates on the progress of this maintenance will be posted on our Status Page. If you have any questions, please contact the SSD Technology Service Desk by submitting a ticket at SSD Help Center, via email at technologyservices@ssdmo.org, or by calling 314.989.8686
Thanks, Technology Services
Posted Aug 24, 2026 - 15:39 CDT
This scheduled maintenance affects: Special Education Software (ESI, Phoenix (Special Education Application)), Homebound Applications (Hero, Heart), and DocuWare.