Some services unavailable from outside networks

Incident Report for Special School District of St. Louis County

Resolved

This incident has been resolved.

Posted Apr 19, 2024 - 16:14 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2024 - 12:23 CDT

Update

We are continuing to investigate an incident that has caused internal services to become unreachable to users outside of our school network. We are working with our vendor to identify and implement a solution. Thank you for your continued patience.

Posted Apr 16, 2024 - 10:16 CDT

Investigating

We are currently investigating an issue that may cause some services to become unavailable when you're not using SSD's network. We will update you when we have more information available.

Posted Apr 16, 2024 - 07:28 CDT

This incident affected: Special Education Information Management Systems (SEIMS) (Phoenix (Special Education Application), ESI), Microsoft (Office) 365 (Outlook (Email), Teams), and Network, Workforce Management (WFM), Lawson.