"Your connection is not private" error when accessing SSD services

Incident Report for Special School District of St. Louis County

Resolved

The incident with users receiving an error when accessing Phoenix, ESI, FinReporting and other web-based SSD applications should be resolved.

Users may need to clear their cache and restart web browsers before resuming work.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We apologize for the inconvenience this issue caused.

Posted Oct 07, 2026 - 09:12 CDT

Update

Access to FinReporting, Tyler SIS, Docuware and Document Self-Service has been restored.

Users will need to clear their cache and restart web browsers before accessing the site.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We are still working on restoring Homebound applications.

We apologize for the inconvenience and will update as more information becomes available.

Posted Oct 07, 2026 - 08:44 CDT

Monitoring

The issue specific to Phoenix and ESI has been resolved.

Users will need to clear their cache and restart web browsers before accessing the site.

Instructions for clearing your browser cache are available here:
https://ssdmo.atlassian.net/wiki/x/3QBxB

We apologize for the inconvenience and will update as more information becomes available.

Posted Oct 07, 2026 - 08:33 CDT

Investigating

We are currently investigating an issue where users are getting warning stating their connection is not private when accessing Phoenix, ESI, FinReporting and other services. Users in Chrome have the ability to click "Advanced" and can then choose to Proceed to the site. We apologize for the inconvenience and will update as more information becomes available.

Posted Oct 07, 2026 - 07:56 CDT

This incident affected: Special Education Software (ESI, Phoenix (Special Education Application)), Infor (Lawson), and Homebound Applications (Hero, Heart).